Got a problem or a suggestion for Mustapha FERSAOUI? Try searching the FAQ below to see if it has already been answered. If you have a Product specific question, please drop us a line using the form below.
General Product FAQ
How to Choose credit card to pay?
On PayPal’s “Choose a way to pay” page, look toward the Right Mid Bottom for the underlined question:
Don’t have a PayPal account? Mouse over that text and Click it.
To see an example of that page, click the thumbnail image
directly to the right on this page to view the area circled in
red for a full visual.
Once you click Don’t have a PayPal account?, PayPal opens up a window that allows you to fill in your credit card information online. PayPal securely processes payments.
If you encounter issues using a credit card, review the following troubleshooting steps.
Clear Cache/Temporary Internet Files
Your browser will often use information from previous payment attempts that may have failed. Clearing your temporary Internet files from your browser can resolve this issue. If you need assistance clearing this data, visit the browser’s support website.
For Visa, MasterCard, and Discover, the credit card verification code is the last three digits located in the signature field on the back of your card. An American Express card’s verification number is four digits long and is printed on the front of the card.
Can I pay with Western Union?
I can also accept a Western Union payment.
If you would like to pay with Western Union, please contact me using the form below and I will send you the required information.
I’ve downloaded the files but I can’t seem to get them to Unzip. What should I do?
Be sure to have the latest version of your Unzipping application (winrar for Windows or The Unarchiver for Mac). Also verify the size of the file you downloaded is close to estimated size on the website. If you continue to have problems contact us.
How to Open Zip Files With a Mac
- Save the zip file to your desktop. If your zip file was downloaded from a website, it may be saved in the Downloads folder in your Documents or user directory.
- Double-click the zip file to unzip. Depending on your settings, downloaded files may automatically extract to a new folder. The original zip archive will be saved; check for a folder with the same name as your zip file.
- Check the extracted folder to make sure the contents are not zipped. Sometimes documents and subfolders will be compressed, and these need to be unzipped.
Help! My hard-drive crashed and I need to re-download my product. Can you Help?
Sure thing. Hard drive crashes suck. Just drop us an email below using the email address you bought the kit with and we can send you a new download.
Volume Pixel GENERATOR FAQ
My images or pictures Don’t Work
You just make “zero” on “Movie End Frame” (if you use an image, not a video).
Note: Use these settings to define which part of a film texture should be used with which frame rate. Use Frame Start and Frame End to define when (which frame) a sequence should begin and when it should end. If the same value is entered into both fields, only that frame of the animation will be used as a texture.
Solid To Liquid FAQ
Updates and Downloads
Get access to your software anywhere at any time with our new Updates Page. Now you can get a new download or update to the software you have purchased through us with less hassle. Just enter the email you used to purchase your software and receive an email with links to everything you have ever purchased from us including free updates.
Quick tip – How to use multipass rendering
Learn more about the version 1.5
Please do not hesitate to contact us using the form below in case your questions were not answered or for any other inquiry about our products.